Frequently Asked Questions

Why should my company consider a telecommunications audit?

The primary reason for a telecommunication audit is the fact that a variety of human and system errors can occur during the initial implementation of a network or during periods of network expansion, business downsizing and office relocations.

Telecommunication cost is a recurring monthly expense. These errors often affect the bottom line expense every month due to the recurring nature of telecommunications expense. This can result in wasting huge sums of money needlessly for the life of the business.

How often should a telecommunications audit be performed?

It is recommended that an audit occur every three to six months. The primary reason is that most telecommunication service providers will only refund money or issue credits if billing errors are disputed within three months of when the error occurred. If a billing error has been on-going for several years most vendors will only make an adjustment for the previous three months once an audit uncovers an error, even if the error is the service providers fault! If a new error occurs after the initial audit then it has to be found within three months in order to recover the full cost of the error.

In addition, telecommunication networks should be audited and adjusted periodically to accommodate the changing business environment, especially if a downsizing has occurred. It is fairly easy to determine when a network is too small, however, it is often overlooked when a network has too much capacity and needs to be scaled back to reduce cost during a downsizing.

Why should I consider outsourcing a telecommunication audit to CommDelta?

Most of the Fortune 500 companies have realized that telecommunication expense is a very volatile, yet controllable expense item. The largest of these companies often have employees dedicated to auditing their telecommunication networks on a monthly basis. In most cases these employees have the technical expertise and the analytical abilities to perform cost effective audits and control the telecommunications expense. Typically these employees are also on the high end of the pay scale due to the expertise required.

In some cases it is not cost effective to have full time, dedicated employees focusing on telecommunications audits. This is especially true with medium or small firms that can not justify the cost of a full time employee with these skill levels. In these instances audits are either never performed or they are delegated to employees that lack the technical skills or the time to fully pursue all cost saving activities.

Outsourcing is a viable, cost effective option for small to medium firms and, in many cases, even very large firms.

A telecommunications auditing firm, like CommDelta, can handle multiple clients on an "as needed" basis. This spreads the cost of employing highly technical, analytical expertise across many companies, making it affordable to medium and small business entities.

What are some other reasons, besides invoicing errors, for performing an audit?

Telecommunications is one of the most rapidly evolving areas in the Information Technology industry. Many businesses are not taking advantage of the innovative technological changes that are occurring daily. The most stable, well established firms may have networks that are outdated, expensive and unproductive in today's environment. CommDelta's auditing service is designed to optimize your firms network and take advantage of recent technological advances.